top of page

The Haven Multi-Sensory Care
Privacy Policy

Privacy Policy for The Haven Multi-Sensory Care Northampton

Effective Date: 2025

​​

  • The Haven Multi-Sensory Care Northampton ("we," "our," "us") is committed to protecting the privacy and security of personal data. This privacy policy explains how we collect, use, disclose, and protect your information when you interact with us, in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

  • 1. Information We Collect:

  • We may collect and process the following types of personal information:

  • Personal Identification Information: Name, address, email address, phone number, and other contact details.

  • Health Information: Relevant medical or sensory needs to tailor services.

  • Payment Information: Details related to payments for services.

  • Communication Records: Correspondence via email, phone, or in person.

  • Website Usage Data: Information about your use of our website, including IP address, cookies, and browsing behaviour (if applicable).

​

  • 2. How We Use Your Information:

  • We use your personal data for the following purposes:

  • To provide tailored sensory care and therapeutic services.

  • To communicate with you about appointments, updates, and inquiries.

  • To manage bookings and payments.

  • To comply with legal and regulatory obligations.

  • To improve our services and customer experience.

​

  • 3. Sharing Your Information:

  • We do not sell or share your personal data with third parties for marketing purposes. However, we may share information with:

  • Professional partners or healthcare providers with your consent.

  • Service providers who assist in delivering our services (e.g., IT support, payment processors).

  • Legal or regulatory authorities when required by law.

​

  • 4. Data Retention:

  • We retain your personal data only for as long as necessary to full fill the purposes outlined in this policy or to comply with legal requirements.

​

  • 5. Your Rights:

  • You have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data where applicable.

  • Restriction: Request to limit how we process your data.

  • Objection: Object to certain types of processing, such as direct marketing.

  • Data Portability: Request transfer of your data to another organization.

  • To exercise these rights, please contact us using the details below.

​

  • 6. Data Security:

  • We implement appropriate technical and organisational measures to safeguard your personal data against unauthorized access, loss, or misuse.

​

  • 7. Cookies and Website Data:

  • If we use cookies on our website, this section will detail how we use them to enhance your experience. You can manage your cookie preferences through your browser settings.

​

  • 8. Changes to This Policy:

  • We may update this privacy policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you.

​

  • 9. Contact Us:

  • If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

​

  • The Haven Multi-Sensory Care Northampton

  • 2 Redhouse Square

  • Duncan Close

  • Moulton Park

  • Northampton

  • NN3 6WL

​

  • Tel: 07793 053579
    ​

​​

​

  • We are committed to addressing any concerns and ensuring your data is handled responsibly and transparently.

  • Thank you.

Northamptonshire County Council_edited_edited.png

© 2025

The Haven Northampton

bottom of page